TEN titel

Quality standards

The member organisations of the network are committed to the following quality standards:

Integrative consultancy: The consultancy competence of members covers the whole range of tourism consultancy services, from analysis and market research, planning, calculation, organisation and moderation through to implementation and PR. These integrative competencies are also beneficial to projects which only concentrate on parts of the tourism value chain.

Methodological competence: Analysis and consultancy methods are only used if they have been tried and tested and if members possess the necessary competence to use them. For tasks outside this spectrum, experts from the network or other qualified partners are involved.  

Scientific basis: In their work, members draw on current scientific findings from different disciplines. TEN members also make important contributions to the scientific progress of tourism-related topics.

Staff expertise: Projects are only carried out by staff members with the necessary qualifications and experience. The experience and the size of member organisations allow for specialisation and further development of teams.

Performance orientation: Based on wide-ranging competencies built up over years, consultancy is always conducted efficiently and in a performance- and goal-oriented manner. The focus is on the delivery of practical benefits to the customer.

Cooperation and networking: Members exchange market information and methodology know-how on a regular basis. Smooth cooperation between members  as well as the high competence and large spectrum of consultancy services within the network allow for the formation of customised teams for specific tasks.

Reliability: Customers are given project plans which are adhered to and specific contact persons.

Security: Members guarantee sufficient insurance cover (liability insurance, financial loss insurance) as well as up-to-date technology for avoiding data loss (daily external backups, virus protection).

International competence: Members are competent and experienced in handling international projects. Furthermore, members are multilingual and have well-working international partner networks.